#inklude
Chisquare Labs
May 2024, Present
Chisquare Labs
Kochi
As a QA Engineer at Chisquare Labs, performed end-to-end software testing to ensure the quality and reliability of applications. Developed and executed detailed test cases for functional, regression, and performance testing, identifying and documenting defects in a structured manner. Collaborated closely with development teams to resolve bugs and enhance application functionality. Utilized tools such as Selenium, JIRA, and Postman to automate testing processes and track issues effectively. Actively participated in requirement analysis, test planning, and quality assurance reviews, contributing to the delivery of robust and user-friendly software solutions.
Aug 2023- May 2024
QA Engineer
Authenticate
Bangalore
Provided first-level technical support by troubleshooting hardware, software, and network issues for end-users, ensuring minimal downtime and efficient resolution of service desk tickets. Installed, configured, and maintained desktop systems, peripherals, and software applications, while managing user accounts and secure system access. Diagnosed and resolved technical issues, including email, VPN, and remote access, and documented solutions for knowledge sharing. Consistently delivered exceptional customer service, achieving a high user satisfaction rate and contributing to the overall reliability of IT operations.
June 2021- Aug 2023
Senior Associate Quality Service
Amazon
Chennai
Supervised and enhanced quality assurance practices across multiple projects, ensuring compliance with established standards and delivering consistent service excellence. Monitored processes, identified areas for improvement, and implemented solutions to optimize quality and efficiency. Provided actionable feedback to teams, conducted performance evaluations, and prepared detailed quality reports for stakeholders. Collaborated with cross-functional teams to resolve issues, streamline workflows, and uphold organizational quality objectives, contributing to improved customer satisfaction and operational effectiveness.
BSC in Computer Science
2016-2019
Calicut
54%
Palakkad
Plus Two
2013-2015
Kerala State Higher Secondary
65%
Palakkad
Professional skillset
Test Documentations, Security Testing
API Testing
Web/Mobile Testing
Perfomance testing,Database testing,Load testing
Languages
English
Malayalam
Hindi,Tamil