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Nedumparampil Nidhi Ltd
June 2024 -Present
Nedumparampil Nidhi Ltd
KS Mangalam
Provided exceptional customer support by addressing inquiries, resolving complaints, and ensuring satisfaction through effective communication. Managed high-volume interactions, maintained accurate records, and collaborated with internal teams to resolve issues promptly, consistently meeting performance metrics and enhancing the customer experience.
August 2022- Dec 2023
Assistant Manager
Manappuram Finance Ltd
Karimukal
Oversaw daily operations, managed team performance, and ensured operational efficiency to achieve organizational goals. Supervised staff, resolved escalated issues, and implemented process improvements, contributing to increased productivity and customer satisfaction.
BSC Physics
2017-2020
MG University
50.4%
Thalayolapparambu
Plus Two
2015-2017
Kerala State Higher Secondaary
64%
Mulanthuruthy
Professional skillset
Communication Skills
Team Management Skills
Time Management Skills
Computer Skills
Languages
English
Malayalam
Tamil