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Customer Service Executive

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Nedumparampil Nidhi Ltd

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June 2024 -Present

Nedumparampil Nidhi Ltd

KS Mangalam

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Provided exceptional customer support by addressing inquiries, resolving complaints, and ensuring satisfaction through effective communication. Managed high-volume interactions, maintained accurate records, and collaborated with internal teams to resolve issues promptly, consistently meeting performance metrics and enhancing the customer experience.

August 2022- Dec 2023

Assistant Manager

Manappuram Finance Ltd

Karimukal

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Oversaw daily operations, managed team performance, and ensured operational efficiency to achieve organizational goals. Supervised staff, resolved escalated issues, and implemented process improvements, contributing to increased productivity and customer satisfaction.

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BSC Physics

2017-2020

MG University

50.4%

Thalayolapparambu

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Plus Two

2015-2017

Kerala State Higher Secondaary

64%

Mulanthuruthy

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Professional skillset

Communication Skills

Team Management Skills

Time Management Skills

Computer Skills

Languages

English

Malayalam

Tamil

#inklude

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9947029207

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